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How a Nightmare Project Changed Everything

about 12 hours ago • 3 min read

Issue #1 How a Nightmare Project Changed Everything A nightmare migration project led me to embrace AI, change my perspective on support, and launch MyBrandBot—here’s how it all happened. It was 2021, smack in the middle of the pandemic. The world was upside down, but somehow, I was at the pinnacle of my career. Head of Customer Support at a startup that was making waves. I thought I’d made it. I’d spent nearly 20 years grinding. My first job was answering phones as a 17-year-old call center...